Terms of Service and Cancellation – Aava Outdoors

Updated: 30 April 2025

These terms apply to all trips, hikes, canoeing tours, yoga events, and other nature-related or otherwise organized activities by Aava Outdoors (Business ID: 1870692-5). Services are offered both in Finland and abroad and are primarily sold through our website. By booking a service, the customer agrees to these terms.

1. Booking and Payment

Services are booked via Aava Outdoors' website. The booking becomes binding once the customer has received a booking confirmation.

Payment is made at the time of booking through a payment provider, unless otherwise agreed.

Aava Outdoors reserves the right to change prices and programs prior to booking confirmation.

2. Cancellation Policy

Private customers (Finland & EU):

Cancellations must be made in writing (e.g. by email or through the booking form).

• Cancellation more than 30 days before the event: full refund minus a €50 handling fee.

• Cancellation 15–30 days before the event: 50% refund.

• Cancellation less than 15 days before the event: no refund.

The customer has the right to transfer the booking to another person free of charge, provided the change is made no later than 48 hours before the event.

Corporate customers and groups (>5 people): specific terms are agreed upon in the offer.

3. Aava Outdoors' Right to Cancel or Modify the Program

We reserve the right to cancel the event if the minimum number of participants is not met (as stated in the program description), or if weather conditions make it unsafe to carry out.

In such cases, the customer will be offered a new date or an alternative activity. If the customer does not accept the change, a full refund will be issued.

Aava Outdoors is not responsible for any additional costs incurred by the customer (e.g. travel or accommodation), unless otherwise agreed.

4. Liability and Insurance

The customer participates in activities at their own risk. Aava Outdoors holds liability insurance, but customers must have their own accident and travel insurance.

Any relevant medical conditions (e.g. illnesses, allergies) must be reported in advance.

5. Customer Obligations

Customers must follow the safety and activity instructions given by the guides.

Aava Outdoors reserves the right to deny participation if a customer's behavior endangers themselves or others.

6. Data Protection

Customer data is handled confidentially and in accordance with the privacy policy.

Data is used solely for booking and customer relationship management.

7. Applicable Law and Dispute Resolution

These terms are governed by Finnish law.

Any disputes will primarily be resolved through negotiation. If no agreement is reached, disputes will be handled by the Helsinki District Court or the Finnish Consumer Disputes Board.

8. Force Majeure

Aava Outdoors is not liable for delays, changes, or cancellations caused by force majeure. Such circumstances include, but are not limited to:

• sudden illness preventing service delivery

• exceptional weather or natural disasters

• strikes or transport disruptions

• government restrictions or regulations (e.g. travel bans)

• other unforeseen events beyond Aava Outdoors' control

In such cases, the customer will primarily be offered a replacement service or a new date. If this is not possible, a full refund will be provided. However, Aava Outdoors is not responsible for indirect costs (e.g. travel or accommodation), unless otherwise agreed.

Contact:

Aava Outdoors
Kaasutehtaankatu 1
info@aavaoutdoors.fi
www.aavaoutdoors.fi